host with heart

A design-led framework for creating hospitality experiences you can trust — instead of constantly fixing.

Host With Heart: The Guest Experience Blueprint

Host With Heart is not about doing more, adding features, or fixing things endlessly.

It’s about designing your experience intentionally — so it can be trusted to hold together, support your guests, and reduce the need for constant adjustment as it grows.

This work introduces a guest-lens design framework that helps you step into your experience the way guests actually live it. From that perspective, you clarify the core feeling your space is meant to hold and shape spaces, flow, and moments from that clarity instead of reaction.

As the design becomes more coherent, decisions feel simpler. The experience begins to hold itself. And you’re able to trust both the work and the pace at which it unfolds — without forcing growth or constantly fixing what’s already working.

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Meet your instructors

Meet your instructors ✳

Kirk and Nicole

We’re Kirk and Nicole, the partners behind Klarhet.

Our work grew out of a simple desire: to create experiences we genuinely wanted to inhabit ourselves. As travelers, we noticed how often hospitality missed the mark — beautiful on the surface, but disconnected in how it actually felt to be there. We knew there was another way.

Together, we designed and built Klarhet on the North Shore of Lake Superior — shaping every part of the experience through intention, restraint, and feeling. Over time, that approach led to deeply loyal guests, natural word-of-mouth, and a body of work we could trust and live inside.

Kirk has been integral to the physical realization of Klarhet — from construction and systems to land stewardship and daily operations. Nicole brings the design lens — translating feeling, rhythm, and story into experiences that people remember long after they leave.

What we’re sharing in this course isn’t theory or strategy. It’s the framework we lived, refined, and relied on — a way of designing hospitality that supports both guests and the people creating it.

Because when an experience is coherent and intentional, it doesn’t just serve others well — it creates freedom, steadiness, and sustainability over time.

What you’ll Experience

This course is designed to help your hospitality experience become easier to hold — mentally, emotionally, and operationally.

As you move through the work, many people notice:

  • clearer decisions without constant second-guessing

  • a stronger sense of trust in their space and offering

  • guests responding more emotionally and intuitively

  • fewer reactive changes and less overthinking

  • an experience that feels coherent instead of pieced together

Rather than adding more features or complexity, the work helps you simplify — so your design, systems, and moments support the same core feeling.

Over time, this clarity tends to create:

  • guests who remember why it felt special

  • natural sharing and word-of-mouth

  • return visits that don’t rely on discounts or upgrades

  • a steadier, more sustainable relationship to hosting

Nothing flashy changes.

What changes is how grounded, confident, and supported the experience feels — for both you and your guests.

A great experience! Wife and I just enjoyed a 3-day weekend here and had an amazing time. A truly unique experience at a special place...and some pretty cool people. The baby goats and fresh eggs were a great touch. Can’t wait to see what they do next.
— N. Simon, Guest in 2023
Intentional hospitality doesn’t just hold the power to inspire your guests’ lives — it can and will change yours for the better too if you allow yourself to go just a bit deeper to craft something exceptional.
— Nicole, Klarhet Co-founder

Course FAQ

  • This course is designed to move at a human pace. Most people work through the core material in a few focused sessions, but many choose to return to it slowly over time. The framework is meant to be lived with — not rushed through — so you can integrate the work in a way that feels steady, practical, and supportive alongside your real life.

  • This course is for anyone designing an experience for others to inhabit — whether you’re just beginning to imagine a space or already hosting and wanting things to feel clearer and easier. It’s for people who care about how their experience feels, who value intention over trends, and who want to create something memorable without constant fixing, upgrading, or overthinking.

  • No. This course works whether you already have a space or are still in the planning phase. If you’re designing something new, you’ll use the framework to shape your experience from the beginning. If you’re already hosting, you’ll apply the same lens to refine what exists. The work meets you where you are.

  • Yes. This framework applies to any experience designed for others to inhabit — including short-term rentals, boutique hotels, restaurants, retreats, tours, workshops, and place-based experiences. It’s not dependent on size, budget, or aesthetics. The work focuses on how an experience feels and how design, rhythm, and moments support that feeling across many contexts.

  • Most hosting courses focus on tactics — pricing, marketing, optimization, or growth strategies. Host With Heart focuses on the experience itself. It teaches a design lens that helps your space, flow, and guest journey become coherent and trustworthy. When the experience is clear and intentional, ease, loyalty, and growth tend to emerge naturally — without constant fixing or chasing trends.

  • Some shifts happen quickly — especially increased clarity, confidence, and ease in decision-making. Small refinements may be implemented right away, while deeper elements like story and rhythm naturally unfold over time. As the experience becomes more coherent, many people notice stronger guest responses and organic momentum — without forcing change.

  • A large budget isn’t required for this work. The framework emphasizes clarity, restraint, and intentional choices — not expensive upgrades. Many of the most meaningful shifts come from simplifying, reworking what you already have, and designing moments thoughtfully. The focus is on alignment, not accumulation.

  • Yes! Once you enroll, you can revisit the lessons and worksheets anytime.

  • Yes. You can reach us directly at connect@liveklarhet.com with course-related questions as you move through the material. This course is designed to stand on its own, but additional support options — including consulting and deeper work — are available for those who feel called to continue when the time is right.

  • Because this course is delivered immediately and is based on years of lived, experiential work, all sales are final. Once accessed, the material cannot be returned or reversed. By enrolling, you agree that the content is for your personal use only and may not be shared, copied, or redistributed.

  • This course is a one-time payment — no subscriptions or hidden fees. Once you’ve enrolled, you have lifetime access to the content and any updates we add in the future.

If this approach feels steady rather than urgent, that’s intentional.
You’ll know when the work is ready to begin.